REQUIREMENTS FOR QUALIFYING HOTEL SERVICES FOR PEOPLE WITH SPECIAL NEEDS A FIELD STUDY ON ATHLETES WITH SPECIAL NEEDS IN THE CITY OF KARBALA
Allawi Namah Abdulzahra , Institute of Najaf Technical, Al-Furat Al-Awsat Technical University, Al-Najaf 31001, IraqAbstract
Concern for people with special needs represents a recent global trend that embodies the new concepts of a responsible and sustainable hospitality industry. The study aims to identify the concepts of tourism for people with special needs and its importance, the types of tourists with special needs, explain the concept of hotel services for people with special needs and their types, and determine the reality of the requirements for qualifying services. Hotels for people with special needs. The study relied on the descriptive analytical approach and the survey approach in distributing the electronic questionnaire form to a random sample of athletes with special needs in the Sports City Hotel in Karbala in Iraq (46 items). The study concluded that there was a statistically significant correlation between the qualification requirements Hotel services for people with special needs and the quality of service provided according to the opinions of the study sample of sports guests at the Sports City Hotel in Karbala, and a set of recommendations were presented to raise the efficiency of hotel services to suit the requirements of people with special needs.
Keywords
Tourism for people with special needs, facilitated tourism, hotel service
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