Management and Economics
| Open Access |
DOI: Current Status of The System of Provision of Digital Government Services to Business Entities in Uzbekistan
Yusupova Dilbar Mirabidovna , Tashkent State University of Economics, Senior Lecturer, Department of Digital Economics, UzbekistanAbstract
This study examines the current state of the system for providing digital public services to business entities in Uzbekistan and analyzes the results of ongoing reforms in the context of digital transformation. The research highlights that the introduction of integrated digital platforms, particularly the Unified Interactive Public Services Portal, has significantly simplified administrative procedures such as business registration, taxation, licensing, and customs operations. The digitalization of customs services, including electronic declaration systems and newly introduced digital tools, has improved transparency, reduced processing time, and minimized human intervention. The study also considers the impact of the “Digital Uzbekistan 2030” strategy, which aims at full digitalization of public services and mandatory payments. The findings show that digital public services contribute to improving the business environment, reducing bureaucratic barriers, and increasing economic efficiency. At the same time, the research identifies the need for further improvement in service delivery mechanisms, institutional coordination, and the management of “one-stop shop” centers. Overall, the development of digital public services plays a crucial role in supporting entrepreneurship, enhancing transparency, and promoting sustainable economic growth.
Keywords
Digital public services, digital economy, business entities
References
Tashkent State University of Economics. (2024). Current state of the system for providing digital public services to business entities in Uzbekistan.
Government of the Republic of Uzbekistan. (2020). Digital Uzbekistan 2030 Strategy. Cabinet of Ministers of the Republic of Uzbekistan. Retrieved from https://strategy.gov.uz
Ministry of Digital Development of Uzbekistan. (2024). Unified Interactive Public Services Portal: Overview and Functionality. Tashkent, Uzbekistan. Retrieved from https://my.gov.uz
State Customs Committee of the Republic of Uzbekistan. (2024). Digitalization of Customs Services in Uzbekistan: Annual Report 2024.
Ministry of Justice of the Republic of Uzbekistan. (2024). One-Stop Shop Public Service Centres in Uzbekistan: Performance and Statistics.
Tashkent City Municipality. (2022). Electronic Payment Portal for Fines and Fees in Tashkent. Tashkent, Uzbekistan. Retrieved from https://tashkent.uz
World Bank. (2022). E-Government and Digital Public Service Delivery in Central Asia. Washington, DC: World Bank Group. Retrieved from https://www.worldbank.org
United Nations E-Government Survey. (2022). Digital Government in Asia and the Pacific: Uzbekistan Case Study. New York: United Nations.
OECD. (2021). Digital Government Review: Uzbekistan. Organisation for Economic Co-operation and Development. Retrieved from https://www.oecd.org
Asian Development Bank. (2023). Promoting Digital Public Services and E-Government in Central Asia. Manila, Philippines: ADB. Retrieved from https://www.adb.org
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Copyright (c) 2026 Yusupova Dilbar Mirabidovna
This work is licensed under a Creative Commons Attribution 4.0 International License.
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