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| Open Access |
DOI: Algorithmizing B2B Sales: Can AI Create a Sales Framework That Guarantees Predictable Results?
Birchak Oleksii , B2B Sales Specialist at Uniqa New York, USAAbstract
The article examines the impact of artificial intelligence on B2B sales processes, in particular, its role in increasing efficiency and predicting customer behavior. The article analyses the use of such technologies as natural language processing [NLP], machine learning [ML], computer vision, and chatbots. Particular attention is paid to the practical case of the American company Dell, which has achieved an increase in the conversion rate and optimization of the sales department with the help of Lattice Engines analytics.
The study demonstrates that AI integration allows branding agencies to create more accurate customer profiles, automate routine tasks, and increase the level of interaction personalization. It is concluded that further development of predictive models and integration of AI with customer relationship management [CRM] systems are essential for achieving predictable results and enhancing companies' competitiveness. The study's novelty highlights the practical benefits of integrating AI into the B2B sales process, particularly its role in improving sales efficiency, personalization, and lead generation.
However, the research is limited to analyzing existing AI applications and does not cover the potential risks associated with data privacy and ethical concerns. Future studies should address these challenges to ensure the responsible use of AI. The practical implications of this research include increased productivity, improved customer targeting, and enhanced decision-making processes. Social implications involve the transformation of the labor market, as AI automates routine tasks, necessitating workforce reskilling and adaptation to new roles. Thus, AI not only optimizes sales processes but also drives broader societal changes, highlighting the need for balanced technological adoption.
Keywords
B2B sales, machine learning, natural language processing, predictive analytics, branding agencies, automation
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