Articles
| Open Access |
DOI: Advancing operational efficiency in software companies through generative AI
Yury Khokhlov , Engagement manager, San Francisco, CaliforniaAbstract
Generative AI is rapidly reshaping the landscape of software (SW) companies’ operations, offering unprecedented capabilities for creating new code, documentation, designs, and more. By harnessing advanced machine learning architectures such as large language models (LLMs), agent-based frameworks, retrieval-augmented generation (RAG), and multimodal systems, organizations can reduce development cycles, improve service quality, and unlock innovative business opportunities. Recent articles highlight how these AI-driven approaches not only address routine tasks—such as boilerplate code generation or automated testing—but also facilitate more complex undertakings, including self-healing infrastructure and intelligent orchestration of multi-step workflows. However, integrating generative AI into software operations requires strategic planning around data governance, infrastructure scalability, workforce reskilling, and ethical guardrails. This research article examines the current applications of generative AI in software organizations, details emerging approaches for operational efficiency, and discusses implementation challenges. In doing so, it presents a holistic framework for understanding and adopting generative AI techniques—ranging from code completion to multimodal content creation—while emphasizing the synergy between agent-based architectures and retrieval-augmented generation. The discussion concludes with recommendations on how software firms can realize long-term benefits by blending AI-driven automation with robust oversight mechanisms, ensuring that generative AI becomes a catalyst for sustainable and ethical operational improvements.
Keywords
AI and gen AI operational improvement, software operations, code generation
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Copyright (c) 2025 Yury Khokhlov
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