Hemang Upadhyay

Englewood cliff, NEW JERSEY, UNITED STATES, 07110

HEMANG.U1988@GMAIL.COM

+1-571-338-2487

LinkedIn | Website

Strategic Product Leader | Driving Digital Product Innovation at LGElectronics

| Building Scalable $240M+ Solutions | AI AutomationExpert

PROFESSIONAL SUMMARY

Strategic Product Leader with 15+ years of expertise in product planning, lifecycle management, and

cross-functional execution within high-scale digital ecosystems. Proven track record of delivering

$240M+ scalable solutions across e-commerce, content, and platform modernization. Experienced in

leading AI/ML-powered personalization, operational tooling, and product communications for global

brands. Adept at working across Ad T ech-adjacent systems, integrating platforms like Akeneo,

Contentstack, and Sprinklr to enhance discoverability, automation, and revenue. Passionate about

data-informed product strategy, stakeholder alignment, and end-to-end go-to-market readiness.

EMPLOYMENT HISTORY

LG Electronics USA Inc. - Nov 2021 - Present

SENIOR PRODUCT MANAGER .

● Led end-to-end product planning, roadmap prioritization, and lifecycle management for both B2C and B2B digital commerce platforms, driving 40% and 25% YoY revenue growth respectively.

● Spearheaded integrations with Akeneo (PIM), Contentstack (CMS), and Bynder (DAM), modernizing the content architecture and enabling faster, scalable delivery.

● Directed go-to-market readiness for new product launches including Sprinklr chatbot (saving $1.2M/year) and AI recommendation engine (boosted AOV by $18).

● Implemented Coveo AI-powered search, enhancing personalized content discovery and driving +8% conversion; ensured strong customer experience and content governance.

● Delivered product documentation, PRDs, user stories, and led cross-team presentations aligning stakeholders on features, timelines, and KPIs.

● Mentored 3 PMs and led 56-member scrum teams, improving release velocity by 30% with 95% on-time delivery.

● Acted as SME for platform architecture and feature rollout planning, supporting strategic decisions with data-backed analysis and market context.

● Elevated user experience by championing headless architecture and FNT -based UX, driving better flexibility, performance, and customer satisfaction.

● Provided tight program management and mentorship for 3 Product Managers and 56-member Agile scrum teams, shortening release cycles by 30% and sustaining 95% on-time delivery. Continuously tracked adoption KPIs and business benefits post-launch, ensuring alignment with strategic objectives and driving continuous product iteration.

● Documented product requirements through PRDs, functional documents, and user stories to facilitate clear, unified communication among development teams.Conducted comprehensive business process analysis to optimize e-commerce workflows, achieving noticeable gains in operational efficiency.

● Fostered strong collaboration across diverse technical and business stakeholders within a large matrixed organization, ensuring unified alignment on product visions and consistently enhancing overall project success.

● Maintained open communication with cross-functional teams, promoting a culture of collaboration and shared goals for product development.

Caliber Home Loans (Tavant Technologies)                                                             Dec 2019 - Nov 2021

SR. PRODUCT MANAGER

• Managed product release planning and operational integrations between SAP and Salesforce, cutting manual hours by 40% and eliminating $400K in vendor spend.
• Led cross-functional collaboration between technical and business stakeholders to optimize workflows in the mortgage and lending space.
• Created internal documentation, solution briefs, and analytics dashboards for decision-making and compliance

TiVo Corporation, Inc. (Tavant Technologies) Dec 2018 - Nov 2019 SR. PRODUCT MANAGER

• Directed product development initiatives for major FinTech clients, defining product vision, strategy, and roadmap for solutions generating $60M+ in projected growth. Managed the full product development lifecycle, from ideation through launch, coordinating Agile Release Trains (ARTs) and fostering cross-team collaboration to meet complex stakeholder needs in a matrixed Enhanced client satisfaction by ensuring seamless integration with enterprise financial systems.

• Built onboarding workflow for professional-services clients, improving billable utilization. Owned 18-month product roadmap aligning execs on $60M growth
• Directed product development initiatives for major FinTech and entertainment Oversaw full product lifecycle from ideation through launch, coordinated Agile sprints, and drove cross-team collaboration to meet stakeholder needs. Enhanced client satisfaction by ensuring integration with enterprise systems and delivering products that addressed specific market requirements.

• Led e-commerce platform enhancement projects with a focus on Agile methodologies and quality Orchestrated requirements gathering, user experience improvements, and strategic planning for prospective client markets. Managed multi-disciplinary teams to deliver innovative

solutions and exceed delivery standards.

Intexture LLP                                                                                                                       Jun 2014 - Mar 2017

SR. PRODUCT ANALYST

• Provided enterprise-wide leadership for Agile software delivery, B2B/B2C business development, and strategic sales
• Mentored and developed high-performing teams, led complex project documentation with tools

like JIRA and Trello, and maintained strong client partnerships across multiple industries. ● Integrated Mailchimp API for automated nurture journeys, raising open rates 40%.

Softweb Solutions                                                                                                           April 2013 - May 2014

Manager - Enterprise Web and Mobility Solutions

Skills: Project Planning · Digital Campaigns · Healthcare industry · Mobility Solutions · Enterprise Solutions · Mobile Device Management (MDM)

I-triangle Technolabs Pvt. Ltd                                                                                      Mar 2010 - Mar 2013

SR. PRODUCT ANALYST

Skills: BRD/SRS Documentation · Process Optimization · Health Insurance · Communication · UI/UX

• Cross-team Facilitation · Requirement Elicitation · JIRA · Healthcare · Wireframing · Product Backlog Management · Project Delivery

iMobDev Technologies                                                                                                   May 2009 - Feb 2010

SOFTWARE DEVELOPER

Worked on Chat & CRM Module in Web Application.

EDUCATION

MASTER IN INFORMATION TECHNOLOGY Apr 2017 - Sep 2018 IGlobal

University, VA, USA

Graduated with 3.85/4.0 GPA

BACHELOR IN COMPUTER ENGINEERING Jun 2005 - Mar 2009 C.U.Shah college

of engineering & Technology, Gujarat, India

Certifications

AI Product Manager Certification                                                                            November 2025 AGILE

CERTIFIED PRODUCT MANAGER AND PRODUCT OWNER                                                        Jan 2021

Scrum Institute

ADVANCED CERTIFIED PRODUCT OWNER                                                                                 Sep 2020

Scrum Institute

CERTIFIED SCRUM MASTER                                                                                                           Sep 2020

Scrum Institute

AWARDS

Promotion to Leadership Role

• Successfully delivered high-impact products and significantly improved Business processes, resulting in increased customer satisfaction and operational efficiency. Demonstrated leadership potential through effective cross-functional collaboration and mentorship, which led to a promotion to a senior product management role at Tavant

VOLUNTEERING

BAPS Temple, Clifton, NJ                                                                                          Jan 2021 - Present

Gujarati Teacher Co-ordinator • Volunteering as a teaching assistant.

SKILLS

Core Skills: Product Strategy • AI/ML-Driven Products • Generative AI Tools • Chatbots • Automation at Scale • Data-Driven Roadmaps • Agile Product Leadership• Customer Experience • Go-to-Market Strategy

StakeholderManagement Product Analytics • UAT & Wireframing • KPIs/OKRs •User Stories • B2C/B2B transformationPlatforms: Contentstack, Akeneo, Bynder, Coveo, Sprinklr, OpenAI, Anthropic, GA4 | Analytics: Amplitude, Tableau, SQL, KPIs, A/BTesting | Commerce: Headless, PIM, CMS, DAM • Product Management • JIRA • Stakeholder Management • Data Analysis, • UX/UIAd Tech • Product

Lifecycle Management • Product Communications • Product Roadmap Presentations • Advertising Systems

Connected TV (CTV) • Product Readiness Planning • GTM Enablement • Cross-functional Alignment • Tooling Integrations • Strategy Forums • Subject Matter Expert (SME)