Articles
| Open Access |
DOI: The Impact of Technology on Residential Property Management in Oyo State, Nigeria: A Comparative Insights from Lagos, Abuja, and Ogun States
Abstract
This study examines the impact of technology on residential property management in Oyo State, Nigeria, with comparative insights from Lagos, Abuja, and Ogun States. It examines the obstacles to professional adoption and looks into how technology integration affects cost savings, tenant happiness, and management effectiveness. According to the ESVARBON Directory (issue of April 10, 2025), all 177 Registered Estate Surveyors and Valuers (ESVs) in Oyo State were included in the research population. Quantitative data from structured questionnaires and qualitative data from expert interviews were combined in a mixed-method study approach. Quantitative data was analyzed using descriptive and inferential statistical methods, while qualitative responses were subjected to theme analysis. With an overall mean acceptance rate of 57%, the results showed that 91% of respondents use at least one type of technology in property management operations. The most popular technologies were cloud-based systems (75%) and communication platforms (84%), while the least popular ones were smart/IoT systems (15%) and online rent payment (46%). According to a comparative research, Ogun (61%) and Oyo (57%) lagged behind Lagos (83%) and Abuja (79%) in terms of technological adoption, indicating the impact of infrastructural, policy, and economic environments. The study comes to the conclusion that although technology greatly improves efficiency, transparency, and service delivery, Oyo State's use of it is hampered by inadequate infrastructure, a lack of training, and uneven governmental support. In order to enhance ICT infrastructure, boost digital literacy, and create favorable regulatory frameworks, it suggests cooperative efforts between governmental organizations, trade associations, and commercial technology suppliers. The results add to the expanding conversation in emerging economies on the digital transformation of property management.
Keywords
Technology adoption, Property management, PropTech, Oyo State, Nigeria, Estate Surveyors and Valuers, Comparative analysis
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Copyright (c) 2026 Arowolo, Babatunde Emmanuel, Taiwo, Olushola Samuel, Ogundiran, Amos Adeyinka
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