Articles
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DOI: Features of ensuring security in gambling and entertainment establishments with an increased risk of conflict situations
Maksym Ivanov , Kyiv University of Tourism, Economics and Law. Organization Management. Specialist. Dublin, IL, USAAbstract
The study presents a systematic review and analysis of existing methodological approaches to preventing and neutralizing conflict situations in gambling and entertainment venues. The article aims to identify the specific challenges that arise in the process of ensuring security in gaming and entertainment establishments, where the risk of conflict incidents is elevated. The methodological framework comprises a comprehensive overview of specialized scholarly publications from 2021 to 2025, an analysis of best-practice experience from leading industry operators, and empirical data drawn from official statistical reports. The investigation identifies the principal conflictogenic factors: substantial financial losses, increased aggression under the influence of alcohol, and psychological instability among patrons. The limited effectiveness of traditional reactive security systems—primarily focused on responding to incidents after they occur—is demonstrated. To address the uncovered deficiencies, a three-tier model of proactive security is proposed. The practical significance of the findings is clear for security service directors, managers of gaming and entertainment complexes, and professionals in criminology and corporate security.
Keywords
casino security, conflict management, gaming industry, situational awareness, proactive security, conflict de-escalation, intelligent video surveillance, player psychology, risk management, personnel safety
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