Esrat Zahan Snigdha, MD Nadil khan, Kirtibhai Desai, Mohammad Majharul Islam, MD Mahbub Rabbani, and Saif Ahmad. “AI-Driven Customer Insights in IT Services: A Framework for Personalization and Scalable Solutions”. The American Journal of Engineering and Technology 7, no. 03 (March 5, 2025): 35–49. Accessed April 22, 2025. https://theamericanjournals.com/index.php/tajet/article/view/5926.