SERGEI BEREZIN. Explainable Ai In Customer Experience Management: Personalization Algorithms in Crm Systems. The American Journal of Engineering and Technology, [S. l.], v. 7, n. 04, p. 57–64, 2025. DOI: 10.37547/tajet/Volume07Issue04-08. Disponível em: https://theamericanjournals.com/index.php/tajet/article/view/6033. Acesso em: 7 jul. 2025.